Procedure for requesting disclosure of personal information
Date of enactment: April 1, 2022
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「個人情報の開示など」とは、個人情報の保護に関する法律（以下「個人情報保護法」）で規定される個人情報の開示、利用目的の通知、個人情報の訂正・追加・削除(以下「訂正等」)、個人情報の利用停止・消去・第三者提供の停止(以下「利用停止等」)、および第三者提供記録の開示をいいます。
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ご請求の対象となる個人情報は、当社が開示などの権限を有する個人情報（個人情報保護法に規定される「保有個人データ」に該当します）に限ります。
Flow of disclosure of personal information
If you are unsure of the contact point for the service you provided or for which you registered your personal information
エトワール個人情報お問い合わせ総合窓口では、お客様（ご本人様または代理人）から個人情報の開示などのご請求があった場合、開示などの請求書、本人確認書類、そして個人情報の開示、利用目的通知および第三者提供記録の開示の場合のみ開示問合せ手数料（700円分の切手または郵便定額小為替）をいただいて、個人情報の開示などの回答書を出しています。その他別途必要に応じて実費の追加費用負担をご請求する場合があります。
オンラインサービスなど一部のサービスでは、ID、パスワードなどによる本人確認が必要な場合は、開示などの請求書に記載された電子メールアドレスなどに開示などの手続きの方法をご連絡します。
※個人情報の開示などの方法は、エトワール 個人情報お問い合わせ総合窓口またはそれぞれの窓口が定める方法でお願いします。なお、個人情報の開示および第三者提供記録の開示については、お客様は電磁的記録の提供による方法、書面の交付による方法およびその他当社の定める方法から開示の方法を選択することができます。
※ 窓口の連絡先などがご不明の場合は、エトワール 個人情報お問い合わせ総合窓口までご連絡ください。
How to apply for disclosure of personal information
If you wish to request the disclosure of your personal information, please apply after agreeing to the following items.
When making a request to the service desk of our company where you registered and provided your personal information
The personal information that is the subject of your request is personal information that we have the authority to disclose, etc. (This is the same as "retained personal data" as defined in the Personal Information Protection Act).
Please make your request in the manner specified by each office (method of identity verification, documents to be submitted, etc.). Please check with each office for details on the procedure.
If you do not know the contact information, please contact the Etoile General Personal Information Inquiry Desk.
When making a request to the Panasonic Personal Information Inquiry Desk
I. Billing
The personal information that is the subject of your request is personal information that we have the authority to disclose, etc. (This is the same as "retained personal data" as defined in the Personal Information Protection Act).
Requests may only be made by the individual identified by personal information held by our company (hereinafter referred to as the "individual") or a representative (someone delegated by the individual, or a legal representative such as a parent or guardian).
If you wish to request the disclosure of your personal information, please fill out the Disclosure Request Form [PDF: 175 KB ]. If you wish to request notification of the purpose of use, please fill out the Request Form for Notification of Purpose of Use [PDF: 167 KB]. If you wish to request corrections , please fill out the Request Form for Corrections, etc. [PDF: 167 KB]. If you wish to request suspension of use , please fill out the Request Form for Suspension of Use, etc. [PDF: 164 KB]. If you wish to request the disclosure of records of third-party provision, please fill out the Request Form for Disclosure of Records of Third-Party Provision [PDF: 173 KB] . Requests will only be accepted in writing. (If you wish, we will mail you the respective request forms. Please let us know.)
The postage costs for mailing each invoice to our company shall be borne by the individual. When mailing each invoice to our company, please use a method that allows for a record of delivery, such as registered mail.
The fee for requests for disclosure of personal information, notification of purpose of use, and disclosure of records of third-party provision is 700 yen (including consumption tax). This fee is required for each request. When mailing each invoice to us, please enclose stamps or a postal money order* for the fee of 700 yen. We will contact you if the fee is insufficient. If you do not pay the fee one week after we contact you, the request will be invalid. We may also request additional actual expenses as necessary.
* "Postal fixed amount money orders" are issued at post offices. Please note that the fee for issuing the money order is the responsibility of the customer.If you request disclosure of personal information, notification of purpose of use, or disclosure of records of third-party provision at the same time, a one-time fee (700 yen) will be charged.
Once a request for disclosure of personal information, notification of the purpose of use, or disclosure of records of provision to a third party is made, fees will not be refunded, even if the Company does not hold the personal information of the individual or if disclosure, etc. is not possible due to reasons prescribed by law.
When requesting corrections, etc., please give specific instructions regarding "which personal information" held by our company and "how to correct it." If you do not give specific instructions, we will not be able to make corrections, etc.
If your request applies to multiple entities, including our company and affiliated group companies, your personal information will be provided to each of those entities in order to respond to your request (such as by investigating the department in which it is held).
II. Verification of the individual and their agent
When making a request, please submit documents to verify your identity and your representative (hereinafter referred to as "identification documents"). When mailing each request form, please enclose the following identification documents (all of which can verify your name, address, and date of birth):
Personal information other than your name, address, date of birth, and the issue number, issue date, and issuer (prefecture name, city, town name, etc.) of official documents such as driver's licenses is not required for our company to verify your identity. Please make this personal information invisible by blacking it out or otherwise obscuring it before submitting it.
(1) If the person making the request is the person himself/herself
Either (A) or (B) below
(A) Any one of the following
Copy of driver's license
Copy of passport
Copies of health insurance cards
Copies of various pension books
Copy of basic resident registration card with photo
Copy of your Alien Registration Card
Copy of Disability Certificate
Seal registration certificate (issued within the last three months. Stamp the seal in the margin)
または
（B）（ア）（イ）からそれぞれ１点（合計２点）
（ア）
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戸籍謄本または抄本（作成日より３ヶ月以内のもの）
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住民票（作成日より３ヶ月以内のもの）
（イ）
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公共料金の請求書の写し
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学生証または生徒手帳の写し
(2) If the request is made by a representative
All of the following 1 to 3
Identification documents for the person in question (A) or (B) of (1)
Identification documents for the representative (A) or (B) of (1)
A power of attorney from the person in question (Please submit the person's seal and the seal registration certificate for that seal. We have also attached a sample power of attorney for your use. If the agent is a legal representative such as a parent, please submit a certified copy or extract from the family register that shows their relationship to the person in question.)
III. Disclosure of Personal Information
We will disclose information to the extent that we can confirm that it is your personal information based on each request form and identity verification documents.
Personal information will be disclosed by the method designated by the individual, or, if not otherwise designated by the individual, by sending a document by registered mail to the individual's address as confirmed by each invoice and identity verification documents. However, for some services, such as email magazine distribution services and web services, identity verification is performed using IDs and passwords, so the service department may directly send emails or other messages containing instructions on how to request disclosure of personal information to the email address or other address you provided on each invoice. In this case, please follow the procedures for identity verification as stated in the email or other message.
If a request is made regarding multiple entities, including our company and our affiliated group companies, and the personal information is held by multiple entities, the personal information will be disclosed for each entity using method 2.
The estimated time from receipt of each request to disclosure of personal information is within 10 business days (approximately 2 weeks).
IV. Notification of intended use of personal information
We will notify you of the purpose of use to the extent that we can confirm that the personal information belongs to you based on each invoice and identity verification document.
Notification of the purpose of use of personal information will be sent in writing by registered mail to the address of the individual confirmed by each invoice and identity document.
However, for some services, such as our e-mail magazine distribution service and web services, we may need to verify your identity using your ID and password, so the relevant service department may send you an e-mail directly to the e-mail address you provided on each invoice, which will include information on how to request notification of the intended use of your personal information. In this case, please follow the instructions in the e-mail to verify your identity.If a request is made targeting multiple entities, including our company and our group affiliates, and the relevant personal information is held by multiple entities, we will notify each entity of the purpose of use of the personal information using the method described in 2.
The estimated time from receipt of each request until notification of the purpose of use of personal information is within 10 business days (approximately 2 weeks).
V. Correction of personal information
We will correct personal information to the extent that we can confirm that it is the personal information of the individual using each invoice and identity verification document.
For some services, such as our e-mail magazine distribution service and web services, we may ask you to provide your ID and password to verify your identity, and the relevant department may then send you an e-mail directly to the e-mail address you provided on the invoice, detailing how to correct any errors. In this case, please follow the instructions in the e-mail to verify your identity.
Except in the case of 2., we will notify you of the results of any corrections, etc. to your personal information (including cases where the corrections, etc. were not possible) by sending a written notice by registered mail to your address, as confirmed by the request form and your identity verification documents.
If a request is made to multiple entities, including our company and our affiliated group companies, and the relevant personal information is held by multiple entities, steps 2 and 3 will be taken for each entity.
The estimated time from receipt of each invoice to notification of the results of any corrections, etc. is within 10 business days (approximately two weeks).
VI. Suspension of use of personal information
If the use of personal information is suspended, you may not be able to receive the services you currently use.
If the Company holds a claim against you, etc., even if you request that we stop using the personal information we hold, we may not be able to comply with some of the personal information.
If you request the suspension of use of your personal information due to concerns that your rights or legitimate interests may be infringed, please specifically describe the content of those rights or interests and the concerns that they may be infringed.
VII. Disclosure of records of provision of personal information to third parties
We will disclose records of third-party provision to the extent that we can confirm that the personal information is yours based on each request form and identity verification documents.
Disclosure of records of third-party provision will be made by the method designated by the individual, or, if not otherwise designated by the individual, by sending a document by registered mail to the individual's address confirmed by each invoice and identity verification document. However, for some services, such as e-mail magazine distribution services and web services, identity verification is performed using IDs and passwords, so the service department may directly send e-mails or other messages containing information on how to request disclosure of records of third-party provision to the individual's e-mail address or other address entered on each invoice. In this case, please follow the procedures for identity verification described in the e-mail or other message.
If a request is made regarding multiple entities, including our company and our affiliated group companies, and the relevant personal information is held by multiple entities, we will disclose the records of third-party provision of personal information for each entity using the method described in 2.
The estimated time from receipt of each invoice to notification of the result is within 10 business days (approximately 2 weeks).
VIII. Other
Personal information listed on each invoice and identity verification document will be used within the scope necessary to disclose the personal information, etc.
Any application forms and identity verification documents submitted will not be returned. Each application form will be properly managed by our company. (Identity verification documents will be disposed of by our company after identity verification is completed.)
We may contact you or your agent by telephone or other means to confirm the contents of each invoice and identity verification document.
Procedures for the disclosure of personal information, etc. may be changed in whole or in part without notice. When requesting the disclosure of personal information, etc., please check the latest procedures on our website.
IX. Invoice delivery address and contact information
Address for sending each invoice (please apply by mail)
Postal code 166-0012
Address: Bell Vie.I 101, 39-6 Wada 3-chome, Suginami-ku, Tokyo