privacy policy
As part of Etoile Co., Ltd.'s efforts to protect personal information, we have listed below the items that we must disclose in accordance with the Act on the Protection of Personal Information, so please review them.
Please note that if our services, etc. have separate provisions regarding the handling of personal information, the contents of those individual notices will take precedence over the following provisions.
1. Name of the business handling personal information
Etoile Co., Ltd. 39-6 Wada, Suginami-ku, Tokyo Bell Vie.I Room 101 Representative Director, President and CEO Son Ryuketsu
2. 個人情報の利用目的
The purposes of use of personal information (excluding pseudonymized information) held by our company are as follows. However, if a separate purpose of use is specified for each of our services, etc., we will follow that purpose of use.
Personal information about you
We will use your personal information for the following purposes in our business activities (such as the manufacture, sale, and servicing of fiberscopes, ear pick cameras, electron microscopes, power vacuum products and parts, the creation and sale of software, the provision of information and communications services, and the provision of various services using the Internet).
(1) Providing information via e-mail, direct mail, etc.
To provide proposals and other information regarding the products and services we handle (including sending catalogs, etc.)
Providing suggestions and other information regarding repairs, support, and maintenance of the products we handle
Providing information about campaigns, fairs, and events
Providing information about surveys and monitors
(2) Shipping of products
Shipping of products you have purchased or ordered
Sending prizes to campaign winners and participants
(3) Customer service
Responding to inquiries and consultations, confirming them, and recording them
Response, confirmation and recording of repairs, support and maintenance
Product after-sales service and inspection activities
Providing upgrade services
Warranty issue, online user registration
Warranty card, online user registration and warranty service within the warranty period
Warranty card, online user registration and post-warranty inspection activities
(4) Operation of our services for which you have applied or registered
Application and registration, and operation and provision of other contracted services of our company
Managing billing information for purchases and use of products and services
Answering and managing delivery dates for products and services
(5) Product Development
Conducting questionnaire surveys and monitoring for product development
To conduct surveys and send rewards for participating in monitoring activities
Statistical data compilation
Survey compilation and analysis
New product planning
(6) Training and seminars
Student registration and history management
Training and seminar information
Collection of tuition fees
(7) Other
Conducting business negotiations and meetings with customers, and contacting them, etc.
Reservation management and history management for visitors to our facilities and equipment
Contact with business partners, execution and management of transactions and contracts, payment and invoicing, provision of information, and other administrative and management tasks necessary for business related to business partners
To carry out business entrusted to us by business partners
Personal information regarding shareholders
(1) Exercising rights and fulfilling obligations under the Companies Act
(2) Conduct and record of general meetings of shareholders
(3) Provision of various benefits from the company to shareholders
(4) Implementing various measures to facilitate smooth relationships between shareholders and the company
(5) Management of shareholders, including the creation of data required by various laws and regulations
Personal information on applicants for employment and recruitment activities, internship applicants, and former employees
(1) Providing information and contacting applicants (including internship applicants) for employment and recruitment activities, and other uses related to employment and recruitment activities
(2) Providing information and contacting former employees
3. Provision of personal information
We will not provide your personal information to a third party except in the following cases and those specified in 4.
When there is consent from the person in question
When required by law
When the information is necessary for the protection of a person's life, body, or property, and it is difficult to obtain the individual's consent
When outsourcing all or part of the handling of personal information to the extent necessary to achieve the purpose of use
When providing personal information in connection with business succession due to a merger or other reasons
When it is necessary to cooperate with a national government agency, local government, or a person commissioned by them in carrying out duties prescribed by law, and obtaining your consent may impede the performance of those duties.
4. Joint use of personal information of business partners acquired by our company
Personal information acquired by our company from business partners may be used jointly as follows:
Items of personal information to be jointly used: name, affiliation information (company name, job title, department name), contact information (address, telephone number, fax number, email address, etc.)
Scope of parties using the information jointly: Group affiliates
Purpose of use by joint users: Contact with business partners, performance and management of transactions and contracts, payment and billing, provision of information, and other administrative and management necessary for business related to business partners
Person responsible for managing jointly used personal information: Panasonic Corporation (For the address and representative name, please refer to 1. above)
5. Joint use of personal information other than those mentioned above
We may use personal information jointly with our group affiliates to the extent necessary to achieve the purpose of use. In such cases, we will notify you separately for each of our services.
6. Provision of personal information to third parties in foreign countries
When providing personal information to a third party in a foreign country, we will provide the individual with useful information in accordance with the laws and regulations depending on the destination country and the method of transfer.
7. Handling of pseudonymized information
We may handle pseudonymized information (limited to personal information; the same applies hereinafter in this Article). In such cases, we will handle the pseudonymized information in accordance with the provisions of the law and the following paragraph.
We handle pseudonymized information as follows:
(1) Except as required by law, we will use personal information that has been pseudonymized to the extent necessary to achieve the intended purpose of use.
The specific purposes of use, etc. will be announced in each of our services, etc. (2) Except as required by law, we will not provide personal information that has been pseudonymized to a third party.
8. Measures taken for safety management
In order to prevent the leakage, loss, damage, etc. of personal information (hereinafter referred to as "Leakage, etc."), we have formulated a personal information protection policy and are taking the following measures.
We have appointed a person in charge of personal information protection and have established a system for protecting personal information.
We have established rules for handling personal information regarding methods of handling and the roles of persons responsible for each stage of personal information, such as acquisition, use, storage, provision, deletion, and disposal, and we also verify the management status through regular internal audits, etc.
We provide regular education and training to our employees on important matters regarding the handling of personal information.
We take measures to prevent unauthorized access to or removal of personal information by taking physical measures such as controlling entry and exit to zones where personal information is handled.
Depending on the information, we implement measures such as restricting access, obtaining access trails, and encrypting data, and we have introduced mechanisms to protect our information systems from unauthorized external access or malicious software.
When personal information is stored in a foreign country, we implement safety management measures after understanding the systems for protecting personal information in that foreign country.
In the unlikely event that any personal information handled by our company is leaked, we will take appropriate action, such as reporting to the Personal Information Protection Commission and notifying the individual in question, in accordance with the provisions of the law.
9. Regarding requests for disclosure of personal information
Please see here for the procedure for requesting disclosure of personal information, etc. and how to make a request.
10. Other
We may change these publicly announced items without prior notice in order to further improve our efforts to protect personal information or to respond to changes in laws, regulations, and other standards. If there are any changes, we will notify you on our website.
11. Contact information for inquiries regarding personal information protection
If you have any questions, concerns, complaints, or other inquiries about how we handle your personal information that we have received, please contact the service desk for the service you registered or provided your personal information for, or if you are unsure of which service desk to contact, or if you have any questions about our company's efforts to protect personal information, please contact Etoile's general personal information inquiry desk. If you have any questions about Etoile's overall efforts to protect personal information, please contact the general personal information inquiry desk by clicking the email button below.